Isuzu Commercial Truck of America, Inc., distributor of America鈥檚 best-selling low cab forward trucks, opened its first Center of Excellence today in northeast Pennsylvania.
The complex鈥攖he first of its kind for Isuzu鈥攊s comprised of a state-of-the-art, 100,000-square-foot parts distribution center and a world-class 30,000-square-foot training and technical assistance facility.
The Center of Excellence puts three major functions supporting dealerships and customers in the region under one roof:
- Parts Distribution: Over $8 million worth of parts are stocked in the facility, placing them close to a concentrated area of commercial vehicle dealers, reducing delivery time.
- Training Center: Dealership service, parts, sales and customer satisfaction personnel from throughout the US will receive intensive, hands-on technical and lifecycle training at Isuzu Truck University.
- Technical Assistance: The center will house local Field Service Engineers and a Technical Assistance Line team. By focusing on dealers in specific parts of the country, both teams can react to issues and trends in a faster, more personalized manner.
鈥淭his facility represents our continued focus on providing the best possible ownership experience for all Isuzu truck customers,鈥� said Shaun Skinner, president of Isuzu Commercial Truck of America.
鈥淥ur 鈥榣ifecycle鈥� business model is built on the premise that customers will look only to Isuzu for their commercial truck needs so long as we provide them the highest quality product, the least amount of downtime, and a level of service that exceeds their expectations,鈥� Skinner said. 鈥淭o do that requires a very large level of support. That鈥檚 what this Center of Excellence鈥攁nd more like it in the future鈥攚ill provide.鈥�
The Center鈥檚 location in Jenkins Township/Pittston was strategically chosen. The northeast region of the country is home to one of the highest concentration of U.S. Isuzu dealerships, Isuzu commercial trucks in operation, and the company鈥檚 annual parts sales.
While this Center of Excellence is the first of its kind for Isuzu, it will not be the last. Plans are already underway to open a second facility in the United States.
鈥淎s impressive as it is, this center represents something much bigger,鈥� said Skinner. 鈥淚t represents Isuzu鈥檚 commitment to the U.S. market, and our pledge to do everything we can to support our dealer body and our customers鈥� ownerships experience.鈥�
About Isuzu
Headquartered in Anaheim, California, Isuzu Commercial Truck of America, Inc. (ICTA), is the distributor of Isuzu commercial vehicles in the United States. Isuzu commercial trucks have been the best-selling low cab forward trucks in America every year since 1986. For more information, call (866) 441-9638 or visit .
CONTACTS:
| Shaun Skinner | Brian Tabel |
| President | Executive Director, Marketing |
| Isuzu Commercial Truck of America, Inc. | Isuzu Commercial Truck of America, Inc. |
| Phone: 714-935-9418 | Phone: 714-935-9425 |
| E-mail: [email protected] | E-mail: [email protected] |