Outstanding supplier performance is crucial to achieving superior customer satisfaction. PACCAR Parts recognizes East Penn Manufacturing Company as the 2015 Supplier of the Year for North America. The supplier of PACCAR Genuine and TRP batteries, East Penn reduced its lead times to PACCAR dealers and maintained 99 percent on-time delivery performance, contributing to excellent on-shelf availability and record levels of unit sales. 鈥淓ast Penn exemplifies the kind of partnership we want from our suppliers,鈥� said Bart Lore, general marketing manager for PACCAR Parts. 鈥淭heir commitment to new technologies, as well as supporting marketing efforts and dealer training, mirrors our core business values in providing quality products and superior customer service.鈥�
PACCAR Parts鈥� Supplier of the Year Award recognizes suppliers who demonstrate excellence in operational efficiency, retail sales growth, parts availability, cost management and program support. East Penn is one of the world鈥檚 leading battery manufacturers with an extensive distribution network across North America with 155 representatives. The Pennsylvania-based company participated in multiple training events and communications such as articles, literature and videos. East Penn also supported loyalty and customer-focused programs. This is the second consecutive year East Penn has won the award. 鈥淚t is a great honor to be recognized as the PACCAR Parts Supplier of the Year for the second consecutive year,鈥� said Jeff Coleman, vice president sales – original equipment for East Penn. 鈥淭his could not have been achieved without the hard work and collaboration of our two teams. East Penn values the PACCAR Parts partnership and looks forward to another great year.鈥�
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