AMCS announces the appointment of Sean Coleman as General Manager for North America. With more than two decades of leadership in enterprise SaaS, Coleman brings deep experience in scaling innovative technology solutions that align operational performance with sustainable business outcomes. In his role, Coleman will lead AMCS’s North American operations, further strengthening the company鈥檚 presence in the region and delivering on the company鈥檚 mission of empowering customers to achieve meaningful business transformation through digital innovation and environmental responsibility.
Coleman joins AMCS from Upland Software, where he served as SVP and General Manager of the Knowledge and Call Center Productivity business unit. He spent close to 10 years with BA Insight as CTO and Chief Customer Officer, helping guide the company through significant growth and a successful acquisition. His career also includes leadership roles across software, implementation, and customer success teams at companies like IBM and OutStart. With a track record of successfully leading high-performing, cross-functional global teams, Coleman will be instrumental in driving customer value and long-term growth in North America.
鈥淪ean brings more than two decades of proven SaaS leadership to AMCS and a deep understanding of what it takes to scale customer-focused organizations,鈥� said Jimmy Martin, co-founder and CEO of AMCS. 鈥淗e has directly led global teams across development, support, services, sales, marketing, product management, cloud operations, and IT 鈥� making him uniquely qualified to drive both strategic growth and operational excellence in North America. Sean is also deeply committed to fostering a culture of collaboration, diversity, and innovation within AMCS and with our customers and partners. His focus will be on scaling our business, building on our strong foundation, and ensuring seamless delivery that supports our customers’ long-term success. I鈥檓 excited to welcome Sean to our leadership team as we continue our mission to drive Performance Sustainability for our customers.”
As AMCS continues to expand globally, this appointment reinforces the company’s commitment to delivering on its Performance Sustainability strategy 鈥� enabling companies and resource-intensive industries to sustain profitability while advancing sustainability goals. “I鈥檓 honored to join AMCS at such a pivotal time for both the company and the industries we serve,” said Sean Coleman, GM of North America. “AMCS is uniquely positioned to lead in Performance Sustainability 鈥� a critical focus for businesses today as they navigate economic, environmental, and regulatory demands. I look forward to helping our customers turn these challenges into competitive advantage through digital innovation and measurable impact.”